PAYMENT AT A GLANCE
Bank transfer.
Clear payment dates.
- Standard customers
- Payment is due immediately on receipt of invoice, by bank transfer.
- Approved account customers only
- Payment is due within 30 calendar days from the invoice date, by bank transfer.
Credit terms apply only where TSAG Couriers has approved an account and confirmed this in writing. Asking for an invoice, making an enquiry or having used our services before does not itself create a credit account.
Use the payment details and invoice reference shown on your invoice. Bank details are provided directly on the invoice; payment is not taken through this website. If payment instructions appear to change, check with us through a previously verified contact before paying.
The first 30 minutes are included.
The agreed price includes the first 30 minutes of waiting time. Waiting charges apply to any additional waiting time after those first 30 minutes.
The waiting-charge rate and how additional waiting time is billed will be confirmed in the agreed quote or booking confirmation before the booking is accepted.
Agreeing your delivery
These terms apply to courier services supplied under the TSAG Couriers trading name. We are based in Dundee and cover Dundee, Forfar, Kirriemuir, Broughty Ferry, Carnoustie, Monifieth, Montrose and St Andrews. Our registered address is 5 South Charlotte Street, Edinburgh, EH2 4AN. The supplier’s full trading identity and contact details will be supplied with the booking information before a contract is made.
A website estimate or an enquiry is not an accepted booking. A contract is made when, after you agree the final price and job details, we confirm in writing that we have accepted your booking. The agreed collection and delivery arrangements, contents, price and these terms form the booking. Any different terms must be expressly agreed in writing.
We prepare individual quotes for dedicated deliveries, contract runs and ad hoc jobs. Internal office distance estimates use postcode centres and do not check real-time traffic or van restrictions. We confirm the actual price, any VAT and any additional charges before accepting the booking. We will not add optional services without your agreement.
The first 30 minutes of waiting time are included in the agreed price, with additional waiting charged as set out in the waiting-time terms. The final quote will explain whether additional stops, tolls, parking, travel to collection, return journeys or special handling are included or charged separately. If the job changes, any revised price must be agreed before the additional work proceeds.
Declare the contents and their value
Before booking, give accurate collection and delivery addresses, contact details, item count, dimensions, weight, contents, value and any handling or access requirements. You must own the goods or have authority to arrange their transport.
Every shipment must have an accurate total declared goods value in pounds sterling (£ GBP), separately from the transport charge. This includes each individual consignment on a contract run. Declare the total monetary value of all goods carried, with a description, item count and any relevant handling requirements. Enter £0 only where the goods have no commercial value, explain this in the description and tell us about any important original documents or irreplaceable contents. Provide reasonable supporting purchase, sale or valuation evidence if requested.
Tell us before collection if the contents or their total value change. A value declared on an earlier shipment does not automatically apply to a later shipment. We will not accept a new booking or issue a driver link until the goods value and customer declaration have been recorded.
Goods must be packed, secured and labelled suitably for the agreed journey. Tell us about fragile, heavy, unusually valuable or awkward items before we accept the job. A declared value is not insurance, a promise of cover or an agreed compensation amount. Acceptance and any applicable insurance or liability arrangements must be confirmed separately in writing before booking. Declaring a value does not make a prohibited item acceptable and does not remove statutory rights.
You must read the prohibited and restricted items policy and confirm your goods declaration. We may decline goods that cannot be carried safely, lawfully or within our agreed service.
If the actual load differs from the agreed description or cannot be carried safely, we will explain the issue and discuss alternatives. Any cancellation, waiting or additional transport charge must have been disclosed and agreed in advance and must be lawful and reasonable.
Check before you send
This is TSAG Couriers’ acceptance policy for our standard courier service, rather than a statement that every item below is unlawful to transport.
Prohibited — we do not accept
- Illegal or stolen goods, goods you have no authority to send, or unlawfully held controlled drugs.
- Firearms, ammunition, explosives, fireworks and weapons.
- Dangerous goods: flammable fuels or solvents, gas cylinders, hazardous aerosols, oxidising materials, corrosive, toxic, infectious or radioactive substances, or other goods classified as dangerous for transport.
- Damaged, defective, recalled or loose lithium batteries and power banks.
- Live animals, human remains, clinical waste and biological specimens.
- Cash, negotiable securities, precious metals, loose gemstones and jewellery.
Restricted — written approval is required before booking
Contact us before booking intact batteries installed in equipment, medicines, alcohol or tobacco, perishable or temperature-controlled goods, antiques, artwork or other unusually valuable or fragile goods. Give the full contents, condition, quantities, dimensions, weight, value and any special requirements. These goods are not accepted unless we expressly approve the specific consignment in writing and confirm the required handling, lawful transport arrangements and any applicable cover. An enquiry, declared value or website checkbox alone is not approval.
Do not conceal prohibited or restricted contents, mix undeclared items into an agreed shipment or describe goods inaccurately. If you are unsure whether an item is accepted, contact mail@tsag.uk before booking. We may refuse collection where the contents differ from the declaration or the load is unsafe. Any further arrangements or reasonable charges must follow the agreed booking terms and applicable law; this policy does not create a general right to dispose of goods.
Dangerous goods may require specialist classification, packaging, documentation and training. See UK government dangerous-goods guidance. We do not offer dangerous-goods transport through this standard service.
Goods policy 2026-10-27-v1
Getting the arrangements right
You should ensure the goods are ready at the agreed place and that the collection and delivery contacts can provide safe access. Tell us in advance about stairs, loading restrictions, parking arrangements or any help needed with handling.
Collection and delivery times are estimates unless we have expressly accepted a specific time commitment in the booking confirmation. We will perform the agreed service with reasonable care and skill. If a delay or other problem arises, we will let you know and discuss the available options; this does not reduce any rights you have if we fail to provide the agreed service.
We will use the delivery instructions agreed for the booking. We will not leave goods unattended or change the delivery destination without appropriate authority. If collection or delivery cannot be completed, we will contact you to agree what happens next. Any further trip, waiting or storage arrangement and its cost must be agreed; these terms do not give us a general right to sell or dispose of your goods.
When plans change
Email mail@tsag.uk as soon as possible if you need to amend or cancel a job, quoting your booking reference. Changes are subject to availability and any revised price being agreed.
Before a booking is accepted, you may withdraw your enquiry without a cancellation charge. For an accepted booking, any cancellation or failed-collection charge must have been explained and agreed before booking, must reflect reasonable work or losses where legally recoverable, and must not override mandatory consumer rights. There is no automatic fixed cancellation fee in these terms.
For consumers, a courier contract providing for transport of goods on a specific date or during a specific period is normally excluded from the statutory 14-day cooling-off right under regulation 28(1)(h) of the Consumer Contracts Regulations 2013. This does not remove your rights if the service is not supplied as agreed.
If a consumer booking does not fall within that exception and a statutory cancellation right applies, you may cancel within 14 days starting the day after the contract is made by emailing a clear cancellation statement. If you expressly ask for work to begin during that period, a proportionate charge for work supplied is payable only where the law permits and the required information was provided. The cancellation right ends after full performance only where the legally required request and acknowledgement have been given. We will provide any applicable cancellation information and model form with the booking confirmation and make any refund within the legal deadline.
If we cannot perform the booking, we will explain the situation and discuss an alternative or refund for the unprovided service, without affecting any further remedies you may have.
Care, accountability and your rights
We are responsible for losses for which we are legally liable, including loss or damage caused by our failure to perform the agreed service with reasonable care and skill. These terms do not introduce a fixed compensation cap, a blanket exclusion for damaged goods or a promise of unlimited insurance.
Tell us about a loss, damage or service problem as soon as reasonably possible, with the booking reference, a description of the issue and relevant photographs or evidence. Keep damaged goods and packaging where practical so the circumstances can be assessed. This request does not impose a shorter time limit than the law allows or remove your statutory rights.
Any insurance information or separately proposed liability arrangement must be supplied before booking and must comply with applicable law. Nothing in these terms excludes or limits liability for death or personal injury caused by negligence, fraud, fraudulent misrepresentation or anything else that cannot lawfully be excluded or limited.
Consumers retain their statutory rights, including applicable remedies for services that do not meet the contract or legal standards. These terms do not require you to waive those rights.
A direct point of contact
For enquiries, invoice queries, changes, cancellations or complaints, email mail@tsag.uk. Include the relevant quote, booking or invoice reference so we can investigate and respond.
We will consider complaints fairly and provide a response after reviewing the circumstances. If a complaint remains unresolved, we will provide information about any applicable alternative dispute resolution arrangements when required. We will explain whether we are obliged or willing to use a relevant dispute resolution provider.
Information you send by email will be used to deal with your request and administer an agreed booking. Do not send payment card information. Our privacy notice explains how the office postcode calculator, email enquiries and booking information are handled.
Which terms apply
The version supplied or agreed when your booking is accepted applies to that booking. Later website changes do not retrospectively alter an existing contract. If a provision is unenforceable, the remaining provisions continue so far as legally possible.
These terms are governed by Scots law. Business disputes may be brought in the Scottish courts. If you are a consumer, you keep any mandatory protection and any right to bring proceedings in the courts of the part of the United Kingdom where you live.